Returns Policy

TERMS AND CONDITIONS

Please choose carefully.
We don't normally give refunds if you simply change your mind or make a
wrong decision.

However ! We are here for you when things go wrong with your item !

GoKanga has a 30 day Refund / Exchange Policy

You can choose between a refund or exchange where goods are faulty,
wrongly described, different from a sample shown to you.

Please retain your receipt for proof of purchase

  • You have up to 30 days to return an item to us
  • To be eligible for under the 30 day return the following criteria must be met.
  • Units must still be brand new in the box, still factory sealed
  • Units must be returned to us fit for resale (the original packaging etc must me intact)
  • You must have a RMA number issued by us for the product that you are returning if you’re the RMA number must be clearly marked on the front of the package if the RMA number is not visible the unit will not be accepted at the warehouse
  • Please make sure to insure your package on the way back to us as damage in transit, and products lost in transit will not be covered.
  • A 10% restocking fee + if free shipping was selected at check out the original included shipping fee (Costs are varied depending on product size and delivery location, if you chose express this can not be refunded) will be recovered from the refund


GoKanga Warranty Returns
When you buy from us we got you covered by Australian backed warranties!
We have set up direct service agreements with the vast majority of our suppliers so this means the units are sometimes shipped direct from the clients back to the service departments for the manufactures this cuts down on service time and cost for everyone involved! All of the relevant paperwork etc is on hand so if you ever have an issue just know that you are covered but an Australian wide warranty!

Please note that return freight costs are not covered.